How To Improve Customer Engagement With Video

Building strong connections with customers is essential for business success. Customer engagement, which encompasses the interactions and experiences that customers have with a brand, plays a pivotal role in fostering these connections. Video has become a vital tool in enhancing these interactions, capturing attention, and fostering engagement.

Two men watching a video on a smartphone

Embeddable Video

Embedding video content on your website has long been a standard practice, offering a tried and true format that users are familiar with. Whether it's a YouTube video embedded on a page or a single static video showcased alongside a product, videos possess a unique ability to captivate users and convey information in a captivating and memorable manner. From product demonstrations to tutorials and brand stories, videos enhance users' understanding of topics and leave a lasting impression.

Attention spans are short, and unlike images or text, video is great at grabbing and keeping attention. From a compelling product review to an engaging brand story, videos invite users to immerse themselves in the content, leading to higher engagement, longer session times, and higher conversion rates.

Interactive Video

Interactive video takes user engagement to the next level by offering an immersive and personalized experience that goes further than passive viewing. Unlike traditional video, interactive video invites users to actively participate in the content, making choices about what they are interested in and influencing the narrative in real-time. This level of interactivity not only captures users' attention but also deepens their engagement with the content.

And with heyhuman, businesses can effortlessly harness the power of interactive video to captivate their audience. heyhuman supports interactive video that can be displayed both inline with content (similar to embedded YouTube video) or as a widget, allowing businesses to easily integrate interactive video where it fits best.

Video Engagement Analytics

Understanding how your audience interacts with your video content is crucial for optimizing engagement and maximizing impact. Video engagement analytics provide valuable insights into viewer behavior, allowing businesses to track metrics such as view count, watch time, drop-off points. By analyzing these metrics, businesses can identify trends, measure the effectiveness of their videos, and make informed decisions to improve their video content.

Speaking of analytics, heyhuman provides detailed data on session duration, video watch durations, and viewer behavior, empowering businesses to optimize their interactive video content for maximum engagement and better results.

Live Video Chat

woman on a phone screen video call

Imagine a scenario where a customer is browsing your website and encounters a question or hesitation. While they may attempt to find the answer elsewhere on the site, imagine the potential if you could capitalize on that moment by engaging them in real-time through live video chat. With live video chat, you have the opportunity to offer immediate assistance, address concerns, and build a personal relationship when it's needed most.

With heyhuman, businesses can enable their customers to reach out to them with an instant video call, right on their website. Unlike impersonal chatbots and AI-powered chats that can often feel robotic and frustrating, live video chat offers a human touch and personalized assistance that customers truly appreciate. By leveraging heyhuman's live video chat capabilities, businesses can elevate their customer service efforts, increase customer satisfaction, and build stronger relationships with their audience.


In today's digital landscape, building strong connections with customers is essential for business success. Video has emerged as a powerful tool for enhancing customer engagement, capturing attention, and fostering meaningful interactions. From embedded videos to interactive experiences and live video chat, businesses have a range of options to elevate their customer engagement strategies.

With heyhuman, businesses can integrate video into their websites, offering captivating experiences that drive engagement and build trust with their audience. Whether it's through interactive videos that hold users' attention or live video chat that provides personalized assistance in real-time, heyhuman empowers businesses to create immersive experiences that leave a lasting impression.

Interested in taking your customer engagement to the next level with video? Sign up for heyhuman today or learn more about how video can transform your website into a dynamic and engaging platform for your audience.